No fuss, free returns
If Power is not for you and you’d like to return your shed within 14 days of delivery, then we will collect the item from you without charging a collection fee. No fuss, no fees!
All we ask is that you do not unpack the shed or take the shed off the pallet. You will be able to see the shed panels on the pallet if you want to double check the quality of the shed.
You need to notify us at firstname.lastname@example.org of your wish to cancel your order within this time period, and provide an image of the current condition of the goods.
If you have unpacked the shed or taken the shed off the pallet, then you can still return the product to us but you will have to cover the cost of returning the item. This will either need to be through arranging the delivery yourself (to our manufacturing unit in West Yorkshire) or repacking and securing the goods back onto the pallet and leaving them kerbside, on a hard standing, and we can arrange a pallet collection for you. The cost of this will depend on your location and the item bought – please contact us if you would like us to advise the cost of this. In this case we will not profit from any courier charges but simply pass on the cost we receive to you.
Any delivery surcharges you have paid (such as a quicker delivery, Saturday delivery, or a timed delivery) will not be refunded.
Once your item has been returned it will be checked to ensure it is complete and in a resalable condition. If we deem that the product is not in a resalable condition we shall deduct a reasonable amount to cover any costs to us or return them to you.
Where a refund is to be paid we will usually refund any money received from you using the same method originally used by you to pay for your purchase.
Whilst instances are rare, we do understand that damages in transit can happen from time to time. For this reason, we are happy to offer a replacement parts service.
If your order arrives with any damage, we will advise you to unpack the pallet/pack and use the components checklist to confirm all the goods are accounted for and take photos of each component which has any damage. This information will then need to be sent into our customer service team at email@example.com who will then contact you to discuss the damage further and where required, arrange for replacement parts to be despatched.
Once the confirmation of required replacement parts is confirmed by both parties, we can then arrange for the goods to be despatched. Any shed components can be despatched within 1-3 working days. Depending on the size of the damaged/missing component, this will determine if the goods can be delivered via a small goods courier or if another palletised delivery is required. For any log cabin replacements, where possible we will look to courier them however larger components will need to be scheduled and delivered by the courier and may take several weeks to arrive.
Please note, damages, issues or missing parts must be reported to us with within 30 days of receiving delivery in line with our Terms & Conditions. Any reports received outside this time will be reviewed on a case by case basis.