We will contact you after your order is placed to book in a suitable delivery date in line with our lead times. We may provide an approximate time slot for your order, though as with any delivery delays can sometimes occur on the road. We therefore ask the driver to give you a call when they are on their way to provide an update if it is safe for them to do so.
Our premium log cabins are delivered on an 26t HIAB (approx 10.7m long and 2.6m wide) vehicle by a third party courier, using a crane which is positioned on the vehicle, behind the cab. If there are any access restrictions for a vehicle of this size, please inform us as soon as possible after ordering.
The reach of the crane can vary depending on the incline of the surrounding area and any obstacles that might be present. For this reason, we offer a kerbside delivery service, and no guarantee can be made beyond this.
The driver will unload the cabin pack using the crane and leave it as close to your desired location as possible. This is usually a driveway; however, we do sometimes get requests for deliveries to be made over fences, gates etc. Wherever possible the driver will do this for you, however if there isn’t sufficient reach with the crane, it will be delivered somewhere more accessible. Where the driver will leave the pack is ultimately at their discretion.
For more information please view our delivery page.